Z Grills wants to ensure our customer satisfied with their purchase. We accept the return of products that are defective due to defects in manufacturing or workmanship for 30 days from the date of purchase. All merchandise must be unused, unassembled, and returned to the original packaging.
We only accept returns from purchases made directly through our website: www.grillsbuy.com. For products purchased directly from other authorized dealers, please refer to their return policy and contact them directly for more information.
We do not accept returns on pellets.
After receipt, returned items will be inspected and a refund will be applied within 10 business days of receiving the returned product.And keep the integrity of the original packing box, don't throw it away!
Both original and return shipping costs are non-refundable. We also charge a restocking fee. The total fees for original shipping and restocking. Return shipping fees vary depending on freight carrier chosen. Customers will be responsible to arrange and pay fees for return shipping.
To initiate a return, please call our Customer Service department at 1-833-947-4557 . Please provide your order number, date of purchase, and where you purchased your grill.
Any purchase made through Z Grills may can be cancelled within 24 hours of purchase. If you want to cancel your order, please call our Customer Service team within 24 hours of purchase. Any cancellation after 24 hours will fall under the Z Grills return policy.
Both original and return shipping costs are non-refundable. We also charge a restocking fee. The total fees for original shipping and restocking. Return shipping fees vary depending freight carrier chosen. Customers will be responsible to arrange and pay fees for return shipping.
Coupon Codes -Discount codes must be applied at the time of checkout - You must press "Apply" to see the order total update. -We cannot adjust any prices after the order has been submitted. -Only one code can be used on a purchase -Coupon codes cannot be applied to previous purchases
